Shipping Policy
Order Confirmation:
Immediately after you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.
Shipping Rates
Pro Wheelchairs covers the cost of shipping on all orders over $50 in the United States (excluding Hawaii and Alaska). For any order less than $50 we charge a small shipping fee of $9.99. We ship to the continental United States only.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order and typically arrive within 3-5 days. Larger items that are in stock such as power wheelchairs, scooters, and other larger medical equipment are shipped via a freight company and these items will typically arrive in 7-10 business days.
We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at help@prowheelchairs.com. BUT of course, please feel free to reach out with any questions at 800-977-6165. We are always here to help!
Expedited Shipping:
On many items, we can offer expedited shipping for an additional fee. If desired, please call us at 800-977-6165 or email sales@ProWheelcharis.com to inquire. Please note that expedited shipping can only improve the shipping length of time but cannot expedite the manufacturing process for non-stock items. However, we always do our best to work with the manufacturer in order to deliver your item in a timely manner.
White Glove Delivery Service:
If you require additional help during delivery or for setting up in your home or place of business, please contact us via email at sales@ProWheelchairs.com or call us at 800-977-6165. For some items, we offer a White Glove Delivery service for additional fees. Typically, this will add an additional 7-10 days in total delivery time.
Order Cancellation:
In the event of a change of mind and you request to cancel your order. If you cancel your order after 24 hours of placing the order you will incur a 5% cancellation fee to cover order processing fees. If you cancel your order after the ordered item has been shipped, then the order is treated like a returned item and will be subject to all terms and conditions of a return including the 20% restocking fee and return shipping costs.
Shipping Damages:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Pro Wheelchairs takes great pride in the products we sell. We want to make sure your order arrives in perfect condition. In order to accomplish this, we need your help in identifying if any shipping damage occurred during transit. After you have signed for the item, we lose the opportunity for you to claim for damage to the item. PLEASE TAKE PHOTOS OF ANY AND ALL DAMAGE.
Please follow the steps below before signing for and accepting your delivery.
NO VISIBLE DAMAGE:
If there is NO visible holes, rips, dents or tears to any of the packaging, then please sign and accept your delivery without making exceptions.
VISIBLE DAMAGE:
If there IS visible holes, rips, dents or tears to any of the packaging, please notate the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact us by email at help@prowheelchairs.com or by phone at 800-977-6165 (Monday - Friday 9am to 5pm PST) if an item is found to be damaged after unpackaging. Please note the delivery driver is NOT obligated to wait for you to unpack your item to inspect before you accept the delivery.
EXTREME DAMAGE:
If there IS an extreme amount of obvious damage to the packaging of your item, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify Pro Wheelchairs by email at help@prowheelchairs.com or by phone at 800-977-6165 (Monday - Friday 9am to 5pm PST) if a shipment is refused due to extreme damage.
CONCEALED DAMAGE:
If there was NO visible damage to the packaging, but once opened the product is damaged, immediately notify Pro Wheelchairs by email at help@prowheelchairs.com or by phone at 800-977-6165 (Monday - Friday 9am to 5pm PST) to report the damage. Concealed damage claims are limited to 48 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.